Virtus WIN
Delete Account
You can delete your Virtus WIN account yourself, at any time and without giving a reason. Deletion is permanent.
In the app (fastest way)
Open Profile → Delete account, read what will be removed, enter your password and confirm. The account is deleted immediately — no approval step.
If you cannot access the app
Send a message from the email address your account is registered with to support@virtus-win.com, with the subject "Account deletion". We handle the request within 30 days of receipt at the latest (GDPR Article 12(3)). We verify your identity first, so that someone else's request cannot close your account.
What is deleted
- First and last name, nickname, email, phone number, profile photo, year of birth and location.
- Sport profiles, levels and settings.
- Notification devices and saved card tokens — in full.
- Upcoming matches are cancelled and the other players are notified. Open ads are withdrawn. Entries for tournaments that have not started are withdrawn.
What is kept, and why
- Invoices and payment records — kept for the periods required by the Serbian Accounting Act (accounting documents 5 years, journal and general ledger 10 years, financial statements 20 years), counted from the last day of the business year. The legal basis is compliance with a legal obligation, not consent, so a deletion request does not affect them. Your name and contact details are removed there as well — only what the document must contain remains.
- Matches and tournaments already played — they stay in the results, but without your name. Deleting them would change other players' results and draws.
Clubs
A club account cannot be deleted while it has confirmed bookings in the future — players who booked a court need to know where they stand. Cancel them or wait until they pass, then delete the account.
Questions about data processing: support@virtus-win.com. Details are in the Privacy Policy.