Terms of Service

1. Acceptance of the terms

By using the "Virtus WIN" app you accept these Terms of Service and the Privacy Policy. If you do not agree, please stop using the app.

2. Who may use the app

The app is intended for persons at least 16 years of age. By registering you confirm that you are at least 16 years old — that statement is recorded together with your acceptance of these Terms, with the version and time noted. Persons under 16 may not open an account; juniors may participate through a club's or a parent's account.

3. User account

• You are responsible for the accuracy of the data you enter and for keeping your access credentials safe.
• Creating fake profiles is prohibited.
• One person may have only one account. A sports club may have an owner account and multiple manager accounts, where each manager uses their own personal account and acts on behalf of the club.

4. Rules of conduct

The following is prohibited: harassment, discrimination and offensive behaviour towards other users; misrepresenting your sports level; using the app for commercial purposes without written permission; automated data collection (scraping).

5. Match cancellations, reliability score and suspension

• Cancelling before the deadline indicated in the app is recommended (the default deadline is shown on the cancellation screen).
• The reliability score is calculated automatically from your cancellation history and affects visibility and priority in matching.
• In the case of excessive cancellations, the account may be temporarily restricted. If such a restriction is automatic, you have the rights described in the "Automated decision-making" section of the Privacy Policy — human intervention, expressing your point of view and contesting the decision.

6. Sports clubs

By registering a club account you confirm that you are authorised to represent the club and to accept these Terms on its behalf. The club is responsible for the actions of all of its accounts. Clubs using the platform are responsible for: the accuracy of information about courts and availability, honouring agreed bookings and contacting players within a reasonable time.

Protection of players' data. Personal data of players that a club accesses through the platform (name, sports level, selected time slot and, once confirmed, contact details) may be used by the club solely for arranging and carrying out bookings on the platform. Using it for marketing, selling it or sharing it outside the platform is prohibited. The club must keep the data confidential and comply with data protection regulations.

7. Subscription, trial and promotional period

• The subscription is intended for clubs; use of the app is free for players. Prices, duration and contents of the plans are shown in the app before confirmation.
• A promotional period is granted through an offer which the user explicitly accepts. When it expires, the account returns to its plan; the promotional period does not renew automatically.
• If automatic renewal is enabled, the subscription renews at the end of the billing period at the price in force at that time. The user can switch automatic renewal off at any time, with effect from the next period.
• Cancellation of the subscription and refunds are governed by the Cancellation and Refund Policy, which forms an integral part of these Terms. In short: no refund is made for a period already paid for and provided, and cancellation stops the next charge.

Price for foreign clubs (currency clause): for a foreign club, the subscription price may be agreed in a foreign currency (e.g. EUR, USD, CHF). In that case, payment is collected in Serbian dinars (RSD), in the countervalue calculated at the official middle exchange rate of the National Bank of Serbia on the day of the charge (Article 395 of the Serbian Law on Obligations and Article 34 of the Law on Foreign Exchange Operations); the amount shown in the foreign currency is the agreed price, and the dinar amount is its countervalue on the day of the charge. Conversion into the currency of the club's account is performed by the card-issuing bank at its own exchange rate.

8. Non-payment and account suspension

• If individual features require an active subscription, and the subscription expires and is not renewed, access is restricted after the grace period indicated in the app.
• Suspension means the account is dormant: data is kept, and the user retains access to viewing and paying the subscription, viewing invoices and contacting support. Renewing the subscription restores access in full.
• Suspension does not affect the user's rights under data protection regulations (access, rectification, erasure, portability). Bookings already made and obligations arising before the suspension remain in force.

9. Duration and termination

• The user may stop using the app at any time and request deletion of the account in accordance with the Privacy Policy.
• We may restrict or terminate access in the event of a breach of these Terms, with notice — except where urgent action is necessary to protect other users or the platform.

10. Liability

The platform acts as an intermediary for matching players and booking court time; the bookings and matches themselves take place in the real world, on the clubs' courts. To the extent permitted by law, we are not liable for: injuries sustained during play, the quality of a club's courts or services, or cancellations by players or clubs. This limitation does not exclude liability to the extent it cannot be excluded under mandatory law.

11. Changes to the terms

We may amend these Terms with notice at least 14 days in advance. When we publish a new version, we will ask you to read and accept it the next time the app is opened; continued use of the app is possible after acceptance.

12. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Serbia. Disputes fall under the jurisdiction of the competent court in the Republic of Serbia.

13. Contact

For questions: support@virtus-win.com · +381 63 619 090.

14. Language of this document

This document is drawn up in the Serbian language. Translations into other languages are provided for ease of understanding; in the event of any discrepancy between a translation and the Serbian text, the Serbian text shall prevail. The authoritative Serbian version is available at uslovi korišćenja.