Terms of Service

1. Acceptance of the terms

The "Virtus WIN" service is available as a mobile app and as an app in the browser (https://app.virtus-win.com); the term "app" in these Terms covers both. By using the app you accept these Terms of Service and the Privacy Policy. If you do not agree, please stop using the app.

2. Who may use the app

The app is intended for persons at least 16 years of age. By registering you confirm that you are at least 16 years old — that statement is recorded together with your acceptance of these Terms, with the version and time noted. Persons under 16 may not open an account; juniors may participate through a club's or a parent's account.

Players as consumers. A player who uses the app as a natural person outside their business activity is a consumer within the meaning of the Consumer Protection Act ("Official Gazette of RS", No. 35/2026) even when they do not pay for the service, because instead of a price they provide personal data. Such a player enjoys the rights under that Act — information before the contract is concluded, the prohibition of unfair terms, the rules on changes to a digital service (section 11) and the right to out-of-court dispute resolution (section 12) — and nothing in these Terms diminishes them.

3. User account

• You are responsible for the accuracy of the data you enter
• You must keep your access credentials safe
• Creating fake profiles is prohibited
• One person may have only one account. A sports club may have an owner account and multiple manager accounts, where each manager uses their own personal account and acts on behalf of the club.

4. Rules of conduct

The following is prohibited:

• Harassment, discrimination or offensive behaviour towards other users
• Misrepresenting your sports level
• Using the app for commercial purposes without written permission
• Automated data collection (scraping)
• Abuse of the rating system (fake, retaliatory or coordinated ratings) and abusive behaviour in messages within a match

Messages within a match are visible only to the participants of that match; a reported message may be reviewed in order to decide on the report.

5. Match cancellations, reliability score and suspension

• Cancelling before the deadline indicated in the app is recommended (the deadline is shown on the cancellation screen).
• The reliability score is calculated automatically from your cancellation history and affects visibility and priority in matching.
• In the case of excessive cancellations, the account may be temporarily restricted. If such a restriction is automatic, you have the rights described in the "Automated decision-making" section of the Privacy Policy — human intervention, expressing your point of view and contesting the decision.
• The sports level follows results: based on the results of played singles matches, the level may be adjusted (at most half a level per step), manually or automatically — you receive a notification of every change. Details and rights: the “Automated decision-making” section of the Privacy Policy.

6. Sports clubs

By registering a club account you confirm that you are authorised to represent the club and to accept these Terms on its behalf. The club is responsible for the actions of all of its accounts, including manager accounts acting on behalf of the club.

Clubs using the platform are responsible for:

• The accuracy of information about courts and availability
• Honouring agreed bookings
• Contacting players within a reasonable time

Protection of players' data. Personal data of players that a club accesses through the platform (name, sports level, selected time slot and, once confirmed, contact details) may be used by the club solely for arranging and carrying out bookings on the platform. Using it for marketing, selling it or sharing it outside the platform is prohibited. The club must keep the data confidential, stop using it when there is no longer a basis for doing so (e.g. after a manager is removed or an account is closed) and comply with data protection regulations.

Club news. A club may publish news in the App and, at a limited frequency, send it as a notification to players who have played there (receipt conditions and the right to object are governed by the Privacy Policy, section 3). News may relate exclusively to the club’s own offering and events (court slots, tournaments, opening hours, prices); advertising third parties, misleading or unlawful content, and content contrary to advertising regulations are prohibited. The club is responsible for the content of its news. News breaching these rules may be removed and the club may be barred from sending further news; serious or repeated breaches constitute a breach of these Terms (section 9).

7. Subscription, trial and promotional period

• The subscription is intended for clubs; use of the app is free for players. Prices, duration and contents of the plans are shown in the app before confirmation.
• A promotional (free or discounted) period is granted through an offer which the user explicitly accepts in the app. An offer may have an acceptance deadline, and the promotional period may have a common end date set in advance for all participants in the campaign — in that case, accepting earlier means enjoying the benefit for longer.
• A promotional period may also be granted without a predetermined end date. Such a period, as well as a promotional period we end before its expiry, ends no earlier than 30 days after our notice; if an already agreed end date is closer than that, the earlier date applies. Until then the benefit continues unchanged.
• Introductory period. While we are introducing the service in a given market, we may grant clubs a paid plan free of charge and without separate acceptance — such a period is not an offer but a state in which the service is not yet billed to anyone. The club takes on no obligation and cannot lose anything by it: the plan it receives is broader than the free one, and billing begins only after notice, subject to the same minimum of 30 days set out above. The club can see at all times which plan it is using and at what price it would be billed.
• When the promotional period expires, the account returns to the user's existing plan (or to the default plan). The promotional period does not renew automatically and is never charged.
• If automatic renewal is enabled, the subscription renews at the end of the billing period at the price in force at that time. The user can switch automatic renewal off in the app at any time, with effect from the next period.
• We announce price increases at least 30 days in advance, with notice stating the old price, the new price and the date from which it applies. The new price applies from the first billing period that begins after that date — never during a period already paid for. Price decreases apply immediately. Details are in the Cancellation and Refund Policy.
• Switching to another plan during the period: the remaining value of the current subscription carries over to the new plan as days — what carries over is value, not days, so the number of days is converted using the ratio of daily prices. Switching to a more expensive plan takes effect immediately; switching to a cheaper or free plan takes effect at the end of the period already paid for. The calculation is shown before confirmation. Details are in the same policy.
• Cancellation of the subscription and refunds are governed by the Cancellation and Refund Policy, which forms an integral part of these Terms and is available on the "Policies" screen. In short: cancellation stops the next charge, and no refund is made for a period already paid for and provided — except in the cases of our error listed in that policy.

Price for foreign clubs (currency clause): for a foreign club, the subscription price may be agreed in a foreign currency (e.g. EUR, USD, CHF). In that case, payment is collected in Serbian dinars (RSD), in the countervalue calculated at the official middle exchange rate of the National Bank of Serbia on the day of the charge (Article 395 of the Serbian Law on Obligations and Article 34 of the Law on Foreign Exchange Operations); the amount shown in the foreign currency is the agreed price, and the dinar amount is its countervalue on the day of the charge. Conversion into the currency of the club's account is performed by the card-issuing bank at its own exchange rate.

8. Non-payment and account suspension

• If use of the app (in whole or of individual features) requires an active subscription, and the subscription expires and is not renewed, access is restricted after the grace period indicated in the app.
• Suspension means the account is dormant: data is kept and not deleted, and the user retains access to viewing and paying the subscription, viewing invoices and contacting support. Renewing the subscription restores access in full.
• Suspension does not affect the user's rights under data protection regulations (access, rectification, erasure, portability), which are exercised in accordance with the Privacy Policy.
• Bookings already made and obligations towards clubs and other players arising before the suspension remain in force.

9. Duration and termination

• The user may stop using the app at any time and request deletion of the account in accordance with the Privacy Policy.
• We may restrict or terminate access to an account in the event of a breach of these Terms, with notice to the user, except where urgent action is necessary to protect other users or the platform.
• Club with upcoming commitments. The account of a club owner cannot be deleted while the club has scheduled matches, standing bookings, tournaments or requests awaiting a reply. In that case the owner may schedule the closing of the club for a specific date (at least 7 days ahead): the club immediately stops being offered to new players, commitments after that date are cancelled with notice to the affected users, and on the day after that date the owner’s account is deleted in accordance with the Privacy Policy. Until that date the scheduled closing may be withdrawn.
• Club record. After the owner’s account is deleted, the club record (courts, booking history, issued invoices) is retained without the owner’s personal data, for the periods and on the grounds described in the Privacy Policy (retention of accounting documentation).
• Complete removal of a club. A club for which no invoice has been issued and which has no booking, block or tournament may be removed entirely at the owner’s request.

10. Liability

The "Virtus WIN" platform acts as an intermediary for matching players and booking court time; the bookings and matches themselves take place in the real world, on the clubs' courts. To the extent permitted by law, we are not liable for:

• Injuries sustained during play
• The quality of a club's courts or services
• Cancellations by players or clubs

Nothing in this provision excludes or limits liability for damage caused intentionally or by gross negligence, for death or personal injury, nor other rights that cannot be excluded under mandatory regulations.

11. Changes to the terms

We reserve the right to amend these Terms with notice to users at least 14 days in advance. When we publish a new version of the Terms, we will ask the user to read and accept it the next time the app is opened; continued use of the app is possible after acceptance.

Changes to the service. We may change the app to maintain, secure and improve it. If a change would materially reduce the usability of the service for a user who is a consumer, we will notify them in advance, within a reasonable time and on a durable medium (e.g. by e-mail or by a notification in the app), and they may terminate the contract free of charge within 30 days of receiving the notice (Article 86 of the Consumer Protection Act).

12. Governing law and jurisdiction

These Terms are governed by the law of the Republic of Serbia.

For disputes with clubs (legal entities and sole traders), the court at the seat of the service provider has jurisdiction.

For a user who is a consumer, the statutory jurisdiction of the courts applies, and nothing in these Terms deprives them of any mandatory rights they have under the law of their place of residence. A consumer may also resolve a dispute out of court, before a body entered in the List of bodies for out-of-court resolution of consumer disputes kept by the ministry responsible for consumer protection; this does not affect the right to judicial protection.

13. Contact

For questions: support@virtus-win.com

14. Language of this document

This document is drawn up in the Serbian language. Translations into other languages are provided for ease of understanding; in the event of any discrepancy between a translation and the Serbian text, the Serbian text shall prevail.