Cancellation and Refund Policy

1. What this policy covers

This policy governs the sports club subscription to the "Virtus WIN" service — the only paid product within the service. Use of the app by players is free of charge and is not subject to this policy. The subscription is a business tool that enables a club to manage its schedule and price list, receive booking requests and use other features for organising court time. The buyer of the subscription is the club as a legal entity (a company, or an entrepreneur acting within their business activity).

2. When the service begins

The service is digital and begins immediately upon activation of the subscription. By activating the subscription, the club expressly requests that provision of the service begin without delay and confirms its agreement to this.

3. Cancelling the subscription

A club may cancel the subscription at any time, through the app or by sending a request to the contact address above.

• Cancellation stops the next charge (the renewal).
• The subscription remains active until the end of the period already paid for — the club uses the service until the end of the period it has paid.
• When the period expires, the account moves to the free tier, with no further charges.

Cancellation requires no explanation and carries no termination fee.

4. Refunds

4.1 The current paid period

A period already paid for is not refunded. Upon activation of the subscription the service has been provided and is available to the club for that entire period, so cancelling during the period does not create a right to a refund for the remaining days. Cancellation still stops the next charge (section 3).

4.2 When a refund is due (our error)

We issue a full refund without delay in the following cases:

• a double charge for the same period,
• a technical error on our side due to which the service was unavailable for a significant part of the period,
• a charge made after a duly received cancellation,
• a charge of an amount different from the agreed one.

4.3 How to request a refund

Requests are sent to support@virtus-win.com, with the invoice number or payment details. We reply to requests within 8 days. An approved refund is made exclusively to the same means of payment — the card or account from which the payment was received — within 14 days of approval, with no refund-processing fee.

5. Price changes

We may change the subscription price with prior notice to the club. The new price applies from the next billing period — never retroactively. A club that does not agree with the new price may cancel the subscription before it takes effect (section 3).

6. Complaints

If a club believes a refund has not been handled correctly, a complaint may be sent to support@virtus-win.com. We will consider the complaint and reply in writing within 15 days.

7. Language of this document

This document is drawn up in the Serbian language. Translations into other languages are provided for ease of understanding; in the event of any discrepancy between a translation and the Serbian text, the Serbian text shall prevail. The authoritative Serbian version is available at politika reklamacija i povraćaja.

This policy forms an integral part of the Terms of Service.